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HTM. 124 Excellence in Guest Service

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Course Description

Students will prepare to take the Certified Golden Opportunities Professional exam awarded through the American Hotel and Lodging Association. A focus on quality customer service: what it is and how to deliver it, in a hospitality business, benefits of high quality customer service, skills to engage the guest, effective strategies for handling dissatisfied customers and service recovery techniques.

Units: 0.5
Degree Credit
Letter Grade Only
  • Lecture hours/semester: 8-9
  • Homework hours/semester: 16-18
Prerequisites: None
Corequisites: None
Transfer Credit: CSU