Students will prepare to take the Certified Golden Opportunities Professional exam
awarded through the American Hotel and Lodging Association. A focus on quality customer
service: what it is and how to deliver it, in a hospitality business, benefits of
high quality customer service, skills to engage the guest, effective strategies for
handling dissatisfied customers and service recovery techniques.
Letter Grade Only
- Lecture hours/semester: 8-9
- Homework hours/semester: 16-18