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HTM. 124 Excellence in Guest Service

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Course Description

In this short course students will prepare to take the Certified Guest Service Professional (GSP)exam awarded through the American Hotel and Lodging Association. This course focuses on quality customer service: what it is and how to deliver it, in a hospitality business, benefits of high quality customer service, skills to engage the guest, effective strategies for handling dissatisfied customers and service recovery techniques.

Units: 0.5
Degree Credit
Letter Grade Only
  • Lecture hours/semester: 8-9
  • Homework hours/semester: 16-18
Prerequisites: None
Corequisites: None
Transfer Credit: CSU