Examines the complex and dynamic relationship between the criminal justice system and the diverse, multiethnic and multicultural society its institutions are sworn to serve. Explores the challenges criminal justice practitioners face when attempting to build close working relationships with communities, especially those that have had historically strained relationships with the police. Introduces common problem-solving strategies, public and media relations activities, and building an understanding of communities. Also, explores the importance of ethics, integrity, and procedural justice in preserving the public’s trust in the criminal justice system.