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AUTO 851 Automotive Service Advising (Apprenticeship)

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Automotive Technology (AUTO) Courses

Course Description

This course involves the basic study of automotive service advising and procedures. Topics include: greeting the customer, writing the initial work orders, estimating labor charges, revising repair estimates in accordance with California law, conflict resolution, and returning the vehicle to the customer.

Units: 3
Degree Credit
Letter Grade Only
  • Lecture hours/semester: 48-54
  • Homework hours/semester: 96-108
Prerequisites: Automotive Apprentice
Corequisites: None